All online returns must be made within 30 days from fulfillment. Your returned items must have original tags and show no sign of wear. All refunds are for store credit only. Store credit never expires. Free US returns with exception of zip codes local to brick and mortar location (701 Scalp Ave, Johnstown, PA 15904). Local returns can be made in store.
TO INITIATE A RETURN PLEASE EMAIL STRYKINGBOUTIQUERETURNS@GMAIL.COM WITH YOUR ORDER NUMBER AS THE SUBJECT.
HOW WILL I RECEIVE MY STORE CREDIT?
You will receive your store credit in the form of an emailed E-Gift Card. Your credit will be sent within 1-2 business days of the receipt of your return at our warehouse. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.
STRYKING QUALITY PROMISE
We stand behind our collections and want you to be happy with your purchases! We pride ourselves on dealing with situations fairly and promptly. If you received a damaged or defective item, please contact us within 48 hours so we can rectify this. Please call us at 814-241-3561 or email us at email@example.com and we will rectify this right away!
ALL RETURNS ARE FOR STORE CREDIT ONLY. NO EXCEPTIONS.
Our Store Credit never expires! We encourage you to take your time in selecting your purchases. We do our best to provide you with descriptions, sizing suggestions, and model info. Our social media pages can also be referred to for more help or feel free to call us and our staff will be happy to assist you 814-241-3561. Our inventory is constantly changing so we are sure you will find something that you LOVE!
HOW DO I INITIATE A RETURN?
To initiate a return please email firstname.lastname@example.org your order number as the subject. Please include in the email the item and reason for return. Once we receive your email a Packing Slip + Prepaid UPS Return label will be emailed directly to you. Just print the label out and send your package back. Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.
HOW DO I INITIATE AN EXCHANGE?
Please note that we only offer Exchanges for the same item in a different size, if available. To initiate the return please email email@example.com. Once we receive your Exchange Request, we will begin processing your order. Please allow 1-3 business days for the Exchange Request to be processed and shipped. Once your Exchange has shipped, you will receive an email with tracking and your Exchange will arrive to you within 2-3 business days once shipped.
WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?
701 Scalp Ave
Johnstown, PA 15904
The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit.
ADDITIONAL RETURN DETAILS
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- Merchandise must be returned within 30 days of the fulfillment date.
- Merchandise must be unwashed, unworn, and with tags.
- Shoes must be unworn and free of any scuffs or marks.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- During the Returns Process if an item is ineligible for a Return you will not be able to return it. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Intimates + Bodysuits.
- If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
- All Accessories are FINAL SALE and NOT eligible for Returns. Accessories are Jewelry, Hats, Scarves, Sunglasses, Handbags + Belts.
- Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns.
- Please allow 1-3 business days for return processing.
- Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
- Store Credit does not expire.
- Free Return Labels are not applicable for In Store Purchases or Phone Orders.
- We do not cover Return Shipping for International purchases, purchases local to our brick and mortar location (Cambria County), APO Addresses and PO Box Addresses.